Our valued customers may exchange or return their purchases under the following terms and conditions:
Conditions for Accepting Exchanges or Returns
- The original purchase invoice must be presented when requesting an exchange or return.
- Custom-made special order pieces cannot be returned or exchanged under any circumstances.
- The piece must be in its original condition at the time of purchase, showing no signs of use or alteration.
- The sticker or protective wrapping on the piece, if present, must not be removed.
Cases Eligible for Exchange
- The piece has a manufacturing defect from the source.
- The size does not match the size requested by the customer, and no alteration was made to the piece at the customer's request.
- In case of a sizing error resulting from an incorrect choice by the customer, the customer is entitled to exchange the piece for the correct size once only, and the customer bears the cost of any price difference resulting from an increase in the weight of the replacement piece or a difference in the gold price.
Except for the cases described above, the customer is not entitled to exchange purchased items.
Cases Eligible for Return
- The piece has a manufacturing defect from the source; otherwise, the customer is not entitled to return purchased items.
If none of the exchange or return conditions are met, the store reserves the right to reject the request.
To learn how and when refunds are issued, please see our Refund Policy.